I used to be completely in love with L'Occitane. They made the greatest lavender products ever. But lately I have fallen out of love, and I don't think I will be buying there anymore. Here's why.
This weekend, Mr. Joe C., Esquire (not really a lawyer) opined that my very very dry skin might not necessarily be the Clarisonic but instead might be the "chem lab" that was my skin cleansing products. He grabbed my Philosophy body wash/shampoo/bubble bath that came free (FREE!) with the Clarisonic and started reading the ingredients. Then he grabbed the other one that I paid for with my own money ("WITH MY
OWN MONEY.") and started reading
that one. THEN he grabbed the facial cleanser that was free (I will spare you this time) and read
those ingredients. Suffice it to say I am a little disappointed in Philosophy, too, for being all like "We'll take care of your skin right, not like some of those
other skin care companies" and then being just like all the rest in terms of science-experiment ingredient lists.
SO we went to the Aveda salon to get some good face stuff. Which I accomplished. And my face is doing much better.
Then we tried to go to the mall to get some bath stuff. I went to the Aveda store in the mall, and waffled about which thing to buy. Just didn't feel right. So I went to L'Occitane.
In addition to the fact that the store manager looked like a terrifying old-school Addams family member, I was cowed by her superior snow job. She claimed that SLS's
weren't as bad as everyone else thinks, and that they only put them in their products to make people happy with lather and to preserve the products. I bought a lavender body wash and a baby lotion.
The baby lotion doesn't smell like
baby stuff, exactly, so it wasn't immediately offensive (I hate that weird chemical diaper smell), but it definitely doesn't smell like Awesome Professional Woman prepared to Take on the World and Get Things Done. So I decided I wanted to take it back. But a bell tinkled dimly in my memory: L'Occitane won't accept opened products for return.
NOW. Let me say that I understand why they do this. BUT they could use the returned ones as testers, like Sephora does. There is absolutely no reason that they
couldn't accept back my return, except that they can't resell it. And I understand that they're not a HUGE huge corporation, like some of the companies whose products fill stores with more lenient return policies. So I will keep my baby lotion that smells like pre-teen My First Perfume, and I will keep my body wash that has a horrible undertone of Lemon Pledge beneath its wonderful lavender exterior. BUT I am not happy about it, and I will not be buying from L'Occitane again.
Also, they discontinued the lavender incense. So screw them.